Questions About Daycare at pet place
Embedded Files
What are the requirements for daycare?
Vaccine Requirements
Proof of vaccinations must be kept up-to-date in our booking system all vaccinations are required and must be current to use Pet Place facilities.
Dogs must be kept up to date on the follow vaccines Da2PP (DHPP, DHLPP), Rabies, and Bordetella
Health Requirements
Dogs and cats will not be allowed within the facility if they are exhibiting signs of contagious ailments such as upper respiratory infections, stomach viruses, giardia, worms or parasites, CPV, fleas, etc.
Cats must be free of Feline Immunodeficiency Virus (FIV) to be boarded at Pet Place.
Pets with injuries, stitches, open wounds, etc., will or can be denied for boarding depending on the circumstances.
All pets must be flea/tick free. Should a dog be observed to have fleas or ticks, a flea/tick bath treatment will be applied and charged to the owner at a rate of up to $350.00 depending on severity and size of dog.
Spay and Neuter Requirements
Sexual Maturity: The Owner acknowledges that female dogs who have gone into their first heat (estrus) or have reached sexual maturity are prohibited from participating in boarding or daycare services at Pet Place. It is the Owner’s responsibility to determine if their female dog has gone into her first heat or has reached sexual maturity.
Similarly, for both dogs and cats, intact or unspayed/unneutered pets may pose risks, such as unintended mating, increased aggression, or heightened stress, and the Owner fully understands and assumes these risks.
The Owner further agrees to assume all risks and responsibilities associated with boarding, grooming, or enrolling an intact or unspayed/unaltered Pet and understands that additional fees may apply for special accommodations if necessary. Pet Place, LLC reserves the right to deny services to any intact or unaltered dog or cat due to behavioral concerns, health risks, or other factors that could compromise the safety and well-being of the Pet, other animals, or the Facility staff.
Age Requirements
No pets under the age of (2) months will be accepted for boarding or daycare at Pet Place. These pets are too young and must stay with their mother.
Puppies from 8-16 weeks will be allowed to attend Daycare Puppy Pawties if they are up to date on Da2PP and Bordetella
Puppies under the age of (4) months may not be allowed to accepted for boarding or daycare at Pet Place if they are not fully vaccinated - the following vaccines are required for daycare Da2PP (DHPP, DHLPP), Rabies, and Bordetella
Other Requirements
Dogs cannot be aggressive towards humans. This could cause serious injury. An aggressive dog will be turned away from Pet Place.
Are there fees to book my dates?
There are not reservation fees. All boarding and daycare payments must be paid in full at the time of booking to hold your place. Due to limited capacity reservations are only held for customers who pay their entire booking.
What is the cancelation policy for daycare?
Daycare reservations must be canceled at least 24 hours in advance to receive a refund or credit. Cancellations made less than 24 hours before the scheduled visit are non-refundable, as we reserve spots specifically for your dog and may have turned away other guests.
When are the daycare hours at Pet Place?
Monday - Friday
Full day play begins at 7:00AM and ends by 6:30PM.
Half day AM starts at 7:00AM and ends at 12:00PM
Saturday & Sunday
Weekend Pup Club Enrichment begins at 7:00AM and ends at 10:00AM or from 5:00PM - 8:00PM - Check our daycare page for availible dates
What is the difference between full day and half day play?
Full day play begins at 7:00AM and ends by 6:30PM.
Half day AM starts at 7:00AM and ends at 12:00PM
What is the earliest time I can drop off my dog?
7:00AM
What is the latest time I can drop my dog off?
All pets for full day or half day AM care must be dropped off from 7:00AM - 10:00AM during the day. If special drop off times are required additional fees may apply.
What is weekend pup club?
Weekend pup clubs are three hour enrichment sessions provided to daycare dogs. These sessions are designed with enrichment activities to help burn your dog’s energy on busy weekends - giving you the time you need to rest and recharge. These take place from 7:00AM - 10:00AM and 5:00PM-8:00PM.
My dog plays "rough" is this OK?
We know it's normal for most dogs to show some signs of aggression in a group environment from time to time. However, our staff will be ultimate judge of whether the behavior goes over the line, to the detriment of the other dogs. Incidents such as fighting, snapping, and biting will simply not be tolerated. Normally we will try to use a "three-strikes" rule, but depending on the severity of the incident, your dog might not be allowed to continue coming to visit us. Otherwise, we recognize that minor cuts or abrasions may occur from time to time due to wrestling and playing, and we will take every matter into consideration with fairness.
Why is there a gap in schedule between 12:00 and 2:00PM?
Our scheduled gap is created to accommodate the needs of all of the dogs in our facility. Our full day dogs need time to decompress from a busy morning. This time allows your pet to rest in and have time to themselves. In addition it allows our staff to feed dogs who eat lunch, distribute medications, and give dogs bathroom breaks.
Doggie nap time also allows staff to clean each play area to make sure the rooms are safe for our pets.
What if I run late to pick up my dog?
Please call to notify staff if you are going to be late to pickup your dog. We appreciate a notice as this can help us accommodate your dog's needs.
All late pickups (15 minutes or later) will be charged a fee. Dogs must be picked up on time to accommodate boarding, daycare, and employee schedules.
If a pet is not picked up by 6:45PM the owner will be charged an appropriate boarding fee and the dog will be boarded for the night. Others fees may apply if the dog may need food or supplies. The dog must be picked up the following day by 10:00AM to avoid further charges.
What if I miss my reservation for daycare?
Any no show reservations will be charged a "no show" fee.
Repeated "no shows" may result in denied services from Pet Place or higher fees.
Can I bring any toys with my pet?
No, we do not allow dogs to bring personal toys to the play area. This can cause dogs to become defensive over their personal items.
Will I see pictures and updates of my dog while they are at Pet Place?
Yes! Dependent on staff, we try our best to send out regular photos and updates in our Pet Place app. This way, you can see your pup enjoying time at Pet Place. We also send updates and ask questions during your pets’ stay as needed.
What if my pet needs veterinary care while staying at Pet Place?
At Pet Place, we believe the health of your pet should be our first priority. For that reason, Pet Place reserves the right to medical treatment for the owner's pet if they appear ill, injured, or exhibit any other behavior that would reasonably suggest that the pet may need medical treatment including anesthesia. Owner agrees to be fully responsible for the cost of any such medical treatment and for the cost of any transportation for the purposes of such treatment. Owner gives permission to Pet Place, LLC to use Owner’s vet or nearest 24-hour vet hospital for required treatment.
Google Sites
Report abuse